Shipping Policy

We use third party LTL (less than truckload) transportation companies to deliver vehicles and UPS or USPS to deliver parts/accessories. LTL Transit time may take, but is not limited to, 7-14 business days depending on your address and its distance from the nearest distribution center. During holiday seasons, transit times may result in an additional 3-5 business days to deliver. Orders cannot be canceled or refused due to extended transit schedules. 

Shipments cannot be refused for delivery. If you receive your item(s) in unsatisfactory condition due to shipment damage or are missing an item(s), you must notify us within 2 business days by filing a claim on our website. 

If your item does not ship within 14 business days (excluding time awaiting for customer to provide requested further information), you can request to receive a full refund and cancel your order.

If you receive a damaged vehicle, part or accessory, you must note that there's damage on the delivery receipt at the time of delivery. Failure to follow this step could result in limiting the ability (by us and/or the shipping company) to help resolve any damaged occurred and filing a shipping claim on your behalf. In the event the vehicle was damaged during shipping and nothing was reported on the delivery receipt as instructed in the paragraph above the vehicle will not be eligible for return. Once the product has been assembled, fueled, or used in any way, it CANNOT be returned for any reason. 

Impulse Moto is NOT responsible for any scratches or blemishes that are a result from shipping or improper handling of the vehicle. Products may not be refused for delivery under any circumstance. In the event of delivery refusal, you will be responsible for all shipping costs and an additional 20% restocking fee.

EXPECTED DELIVERY TIME

The table and map below will guide you to estimate your expected delivery date. 

Package Type (Crated/Assembled)

Expected Delivery Time

Crated (70% Assembled): 7-15 business days depending on your state

Ready-To-Ride (98% Assembled) (NOTE: Ready-To-Ride only available on certain models): 12-15 business days depending on your state

We currently do not ship to these states: HI, AK

We ship to the domestic US, excluding Alaska, Hawaii, Brooklyn, Bronx, Cape Cod, Catalina Island, Elizabeth Islands, Key West, Manhattan, Martha's Vineyard, Nantucket, New York City, Niagara Falls, Puerto Rico, Staten Island, and to islands in general. This list is subject to change.

Residence in rural areas, islands, or/and areas that a large semi-truck would have difficulty accessing: delivery to the front of your residence is not guaranteed. You may need to arrange for an accessible location to receive your vehicle with the shipping provider.

If you are unsure if the above statement applies to you, please place your
order and we will notify you if we cannot fulfill your order and in which case, you will receive a full refund.

We do not ship to PO Boxes, UPS shipping locations, shipping terminals,
freight forwarders, and FedEx freight locations.

Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

NOTE: Vehicles ship separately from accessories.

Shipping Delays

Our standard order processing and shipping timeline typically involves orders being prepared and dispatched within 1-3 business days from the purchase date. For expedited processing, rush orders will be shipped within 24 business hours.

In the event that an item is not readily available in our inventory and will not be ready for shipment within 7 days from the order date, Impulse Moto will promptly notify you regarding the item's availability status.

To ensure accuracy and security in your order, if you provide a shipping address that varies from your billing address, we will initiate a billing address verification process. Please be aware that this verification may result in a slight delay in the processing of your order.

Your understanding of these processes is appreciated, and we strive to provide you with a seamless and secure shopping experience at Impulse Moto.

It's important to acknowledge that there may be instances of unforeseen delays that are beyond the control of Impulse Moto. These potential delays encompass situations such as those caused by shipping companies (e.g., breakdowns, accidents, or delays at shipping terminals) and delays arising from inclement weather and other extraordinary circumstances

In situations where a delivery driver encounters obstacles preventing the delivery of the vehicle(s) to the intended address, such as challenging road conditions, unpaved roads, a lack of a suitable turnaround point, or concerns for the safety of the driver and truck, the shipping company will arrange for the rescheduling of the delivery. This rescheduled delivery will take place at a newly designated meeting location, prioritizing the safety of both the driver and the vehicle(s) being delivered. Typically, this alternate meeting location will be positioned at the end of the customer's street, and the driver will actively assist in the process of loading the vehicle(s) onto the customer's own vehicle for a smooth and secure handover.

At Impulse Moto, we collaborate with third-party LTL (Less Than Truckload) transportation companies for vehicle deliveries, while we rely on FedEx/USPS for the delivery of parts and accessories. Please be aware that LTL transit times can vary and may extend up to 14 business days, depending on your location and its proximity to the nearest distribution center. However, if you have selected an expedited shipping option, your delivery time will align with the option you've chosen.

It's essential to note that during holiday seasons, characterized by high processing demands and increased volumes for both us and our trucking partners, transit times may be affected, potentially resulting in a few additional days of transit time. Please understand that orders cannot be canceled or refused based on extended transit schedules or wait times.

On occasion, we may encounter higher shipping costs from our LTL carriers, particularly for deliveries to outlying states in the South East, North West, and North East regions. Rest assured, these additional expenses will not result in surcharges for our valued customers.

Shipments cannot be refused for delivery. We want to inform you that shipments must not be refused upon delivery. In the event that you receive your item(s) in unsatisfactory condition due to shipment damage or if any item(s) are missing, it is imperative that you accept the shipment. Please make sure to note the damage on the shipping BOL (bill of lading).

Should you find yourself unable to meet the driver at a mutually agreed-upon location to receive your order, it is important to understand that you will still bear responsibility for all associated fees outlined below. Furthermore, you must notify us within 2 business days by initiating a claim on our website or sending an email to support@impulsemoto.com

Should a shipment be refused for any reason, please be aware that the customer will be held accountable for all associated shipping costs, including both the original and return shipping charges, a restocking fee, and any additional fees imposed by the shipping company.

In the event that your item does not ship within 14 business days (excluding any time required for customers to provide requested further information to facilitate product shipment), you have the option to request a full refund and cancel your order.

Shipping Damages/Lost Item(s)

At Impulse Moto, we are committed to providing our customers with a seamless shopping experience, which includes prompt resolution in cases of shipping damage or lost items. Please review our policy to understand how we address such situations:

Reporting Shipping Damage:

Immediate Inspection: Upon receiving your shipment, thoroughly inspect the package for any visible signs of damage. If you notice external damage to the packaging, please make note of it on the delivery receipt provided by the carrier.

Hidden Damage: In some cases, damage may not be immediately apparent upon delivery. If you discover concealed damage after unpacking your item(s), please notify us within 4 business days from the date of delivery.

Photographic Evidence: For both visible and hidden damage, it is immensely helpful if you can take clear photographs that depict the damage. This will aid us in expediting the resolution process. Please include a picture of  the packaging as well. 

Contact Us: Contact our customer support team promptly to report the damage. You can reach us at support@impulsemoto.com. Provide detailed information about the damage, including photographs, and your order details.

It's important to note that if a vehicle incurs damage during the shipping process, and this damage is not reported on the delivery receipt, as advised in the previous text, the vehicle will not qualify for return. Once a product has been assembled, fueled, or used in any manner, it becomes non-returnable for any reason.

We want to emphasize that Impulse Moto cannot be held accountable for scratches or blemishes resulting from shipping or improper handling of the product. Additionally, please be aware that products cannot be refused for delivery under any circumstances. In the event of a delivery refusal, you will assume responsibility for all associated shipping costs, along with an additional 20% restocking fee.

Lost Items:

Delivery Confirmation: We rely on delivery confirmation provided by our shipping partners to track the delivery of your items. If your order is marked as "Delivered" but you have not received it, please follow these steps:

Check the Shipment Information: Verify that the delivery address you provided is correct and that someone in your household or office did not accept the package on your behalf.

Follow the carrier’s steps for a lost or undelivered package. 

2. Contact Us: If you have confirmed that the item is genuinely lost, please contact our customer support team 7 days after the marked delivery date. NO EXCEPTIONS.

Resolution Process:

Assessment: Upon receiving your report of shipping damage or lost items, we will promptly initiate an investigation and assess the situation.

Communication: We will keep you informed throughout the investigation process, and we may request additional information or documentation as needed.

Resolution Options: Depending on the outcome of the investigation, we will offer suitable resolution options, which may include:

Replacement of the damaged item(s).

Refund for the lost or damaged item(s).

Assistance with filing a shipping claim with the carrier, if applicable.

Exceptions:

Please note that our policy may have exceptions depending on specific circumstances or products. These exceptions will be communicated to you during the resolution process.

At Impulse Moto, we value your satisfaction and strive to resolve shipping issues promptly and fairly. We appreciate your cooperation in adhering to this policy to ensure a smooth resolution process. If you have any questions or concerns, please do not hesitate to contact our customer support team.

This policy is subject to change, and the most recent version will be available on our website.

Our standard order processing and shipping timeline typically involves orders being prepared and dispatched within 1-3 business days from the purchase date. For expedited processing, rush orders will be shipped within 24 business hours.

In the event that an item is not readily available in our inventory and will not be ready for shipment within 7 days from the order date, Impulse Moto will promptly notify you regarding the item's availability status.

To ensure accuracy and security in your order, if you provide a shipping address that varies from your billing address, we will initiate a billing address verification process. Please be aware that this verification may result in a slight delay in the processing of your order.

Your understanding of these processes is appreciated, and we strive to provide you with a seamless and secure shopping experience at Impulse Moto.

It's important to acknowledge that there may be instances of unforeseen delays that are beyond the control of Impulse Moto. These potential delays encompass situations such as those caused by shipping companies (e.g., breakdowns, accidents, or delays at shipping terminals) and delays arising from inclement weather and other extraordinary circumstances

In situations where a delivery driver encounters obstacles preventing the delivery of the vehicle(s) to the intended address, such as challenging road conditions, unpaved roads, a lack of a suitable turnaround point, or concerns for the safety of the driver and truck, the shipping company will arrange for the rescheduling of the delivery. This rescheduled delivery will take place at a newly designated meeting location, prioritizing the safety of both the driver and the vehicle(s) being delivered. Typically, this alternate meeting location will be positioned at the end of the customer's street, and the driver will actively assist in the process of loading the vehicle(s) onto the customer's own vehicle for a smooth and secure handover.

At Impulse Moto, we collaborate with third-party LTL (Less Than Truckload) transportation companies for vehicle deliveries, while we rely on FedEx/USPS for the delivery of parts and accessories. Please be aware that LTL transit times can vary and may extend up to 14 business days, depending on your location and its proximity to the nearest distribution center. However, if you have selected an expedited shipping option, your delivery time will align with the option you've chosen.

It's essential to note that during holiday seasons, characterized by high processing demands and increased volumes for both us and our trucking partners, transit times may be affected, potentially resulting in a few additional days of transit time. Please understand that orders cannot be canceled or refused based on extended transit schedules or wait times.

On occasion, we may encounter higher shipping costs from our LTL carriers, particularly for deliveries to outlying states in the South East, North West, and North East regions. Rest assured, these additional expenses will not result in surcharges for our valued customers.

Shipments cannot be refused for delivery. We want to inform you that shipments must not be refused upon delivery. In the event that you receive your item(s) in unsatisfactory condition due to shipment damage or if any item(s) are missing, it is imperative that you accept the shipment. Please make sure to note the damage on the shipping BOL (bill of lading).

Should you find yourself unable to meet the driver at a mutually agreed-upon location to receive your order, it is important to understand that you will still bear responsibility for all associated fees outlined below. Furthermore, you must notify us within 2 business days by initiating a claim on our website or sending an email to support@impulsemoto.com

Should a shipment be refused for any reason, please be aware that the customer will be held accountable for all associated shipping costs, including both the original and return shipping charges, a restocking fee, and any additional fees imposed by the shipping company.

In the event that your item does not ship within 14 business days (excluding any time required for customers to provide requested further information to facilitate product shipment), you have the option to request a full refund and cancel your order.

At Impulse Moto, we are committed to providing our customers with a seamless shopping experience, which includes prompt resolution in cases of shipping damage or lost items. Please review our policy to understand how we address such situations:

1. Immediate Inspection: Upon receiving your shipment, thoroughly inspect the package for any visible signs of damage. If you notice external damage to the packaging, please make note of it on the delivery receipt provided by the carrier.
2. Hidden Damage: In some cases, damage may not be immediately apparent upon delivery. If you discover concealed damage after unpacking your item(s), please notify us within 4 business days from the date of delivery.
3. Photographic Evidence: For both visible and hidden damage, it is immensely helpful if you can take clear photographs that depict the damage. This will aid us in expediting the resolution process. Please include a picture of  the packaging as well. 
   
4. Contact Us: Contact our customer support team promptly to report the damage. You can reach us at support@impulsemoto.com. Provide detailed information about the damage, including photographs, and your order details.

It's important to note that if a vehicle incurs damage during the shipping process, and this damage is not reported on the delivery receipt, as advised in the previous text, the vehicle will not qualify for return. Once a product has been assembled, fueled, or used in any manner, it becomes non-returnable for any reason.

We want to emphasize that Impulse Moto cannot be held accountable for scratches or blemishes resulting from shipping or improper handling of the product. Additionally, please be aware that products cannot be refused for delivery under any circumstances. In the event of a delivery refusal, you will assume responsibility for all associated shipping costs, along with an additional 20% restocking fee.

1. Delivery Confirmation: We rely on delivery confirmation provided by our shipping partners to track the delivery of your items. If your order is marked as "Delivered" but you have not received it, please follow these steps:

• Check the Shipment Information: Verify that the delivery address you provided is correct and that someone in your household or office did not accept the package on your behalf.
• Follow the carrier’s steps for a lost or undelivered package. 

2. Contact Us: If you have confirmed that the item is genuinely lost, please contact our customer support team 7 days after the marked delivery date. NO EXCEPTIONS.

1. Assessment: Upon receiving your report of shipping damage or lost items, we will promptly initiate an investigation and assess the situation.
2. Communication: We will keep you informed throughout the investigation process, and we may request additional information or documentation as needed.
3. Resolution Options: Depending on the outcome of the investigation, we will offer suitable resolution options, which may include:

• Replacement of the damaged item(s).
• Refund for the lost or damaged item(s).
• Assistance with filing a shipping claim with the carrier, if applicable.

Please note that our policy may have exceptions depending on specific circumstances or products. These exceptions will be communicated to you during the resolution process.

At Impulse Moto, we value your satisfaction and strive to resolve shipping issues promptly and fairly. We appreciate your cooperation in adhering to this policy to ensure a smooth resolution process. If you have any questions or concerns, please do not hesitate to contact our customer support team.

This policy is subject to change, and the most recent version will be available on our website.